Clinical system down Posted or Updated on 19 Jul 2024

^{Dear Patients,}

^{We regret to inform you that our clinical system, EMIS, is currently down. This unexpected outage affects our ability to manage appointments, access medical records, and process prescriptions.}

^{Here's what you need to know:}

^{· Appointments: We cannot book, reschedule, or access appointment details at the moment.}

^{· Medical Records: Access to medical records and test results is temporarily unavailable.}

^{· Prescriptions: Processing of repeat and new prescriptions will be delayed.}

^{What you can do:}

^{Emergency Care: For urgent medical issues, please use 111 online https://111.nhs.uk/ or visit your nearest urgent care centre or contact emergency services.}

^{Minor illness: Please check your local Pharmacy https://www.nhs.uk/service-search/pharmacy/find-a-pharmacy}

^{· Interim Solutions: If you need immediate assistance or have urgent prescription requests, please call our reception on 0121 568 4390}

^{Our team is working hard to resolve the issue and restore full service as soon as possible. We apologise for any inconvenience and appreciate your patience. Thank you for your understanding.}

^{Sincerely, Darlaston Health Care}