Appointments

Urgent Appointments

To request an urgent appointment call reception on 0121 568 4390 after 8am.

Urgent appointments are not for:

repeat prescriptions
fitness for work certificates
or for signing forms.

Routine Appointments

You can request an appointment:

online - https://florey.accurx.com/p/y00278
in person
by telephone.

General Information

You have the right to express a preference of GP when making the appointment.

Please remember that an appointment is for one person. If any other member of the family needs to be seen please book a separate appointment.

Practice nurses are qualified to deal with many conditions and you may be seen more quickly. We may offer you an appointment with a nurse if it is suitable for you.

Opening times and out of hours information.

Change or Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient.

If you do not notify the Practice that you can not attend, you will be sent a letter informing you that you have defaulted from your appointment.

If we have your mobile number you will receive an appointment reminder in text message. There will be a link in the text message to cancel the appointment if you do not need it.

Complete an online form to cancel an appointment.

Cancel an appointment online using Patient Access.

Try the NHS App

You can now use the NHS App, a simple and secure way to access a range of NHS services and your GP account on your smartphone or tablet.

You can use the NHS App to check your symptoms and get instant advice, order repeat prescriptions, view your GP medical record, access your Covid vaccination status and more.

If you already use online access you can continue to use it. You can use the NHS App as well.

For more information go to www.nhs.uk/nhsapp

Home Visits

If you need a home visit call reception before 10:00am.

You may only request a home visit if you are housebound or are too ill to visit the practice.
Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.

Chaperones

All patients can have a chaperone present for any consultation. Please request this at the time of booking or speak to your GP.

Interpreter

If you need an interpreter to attend with you when you see your Doctor please notify the receptionist and they will arrange this for you.

Friends and Family Test

Thinking about your GP practice, overall, how was your experience of our service?

Very good

Good

Neither good nor poor

Poor

Very poor

Don’t know

Comments

Please give a reason for your answer.

Tick this box if you have provided comments and would not like them to be published

Privacy Protection

We use the information entered into this form only for the purposes of processing your Friends & Family Test submission. Information entered into this form is stored and accessed securely by designated Practice staff.

Issues raised in comments may be discussed between relevant members of the Practice. The information is used for quality monitoring purposes, in line with the expectations of the patients submitting the feedback.

The form does not require personal information. Any personal information transmitted via this form may be anonymised by the Practice when this is required to ensure compliance with General Data Protection Regulation.

All submissions are collated and sent to NHS England.

This information is retained for up to 28 days.

I consent to my information being used for the purposes described above and wish to submit this online form to Darlaston Health Care • Darlaston Health Centre, Pinfold Street, Darlaston, West Midlands, WS10 8SY.

Learn more about our Privacy Policy and Terms of Use. Should you have any concerns about sending your personal details using the web, please use one of the alternative methods offered by our organisation.

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