Darlaston Health Care - News

Mens Health Awareness Event

New Telephone System

From Friday 26th July 2024, we have moved to a new fully cloud based system, "Surgery Connect" designed to make patients lives easier and get them the medical attention and advice they need as effectively as possible. When calling you will be given an option to select which service you require from the practice. Press 1 - Appointments Press 2 - Prescriptions Press 3 - Secretary between 9am - 1pm Press 4 - Results (between 11am - 1pm) Press 5 - General Enquiries.

Clinical system down

Dear Patients, We regret to inform you that our clinical system, EMIS, is currently down. This unexpected outage affects our ability to manage appointments, access medical records, and process prescriptions. Here's what you need to know: · Appointments: We cannot book, reschedule, or access appointment details at the moment. · Medical Records: Access to medical records and test results is temporarily unavailable. · Prescriptions: Processing of repeat and new prescriptions will be delayed. What you can do: Emergency Care: For urgent medical issues, please use 111 online https://111.nhs.uk/ or visit your nearest urgent care centre or contact emergency services. Minor illness: Please check your local Pharmacy https://www.nhs.uk/service-search/pharmacy/find-a-pharmacy · Interim Solutions: If you need immediate assistance or have urgent prescription requests, please call our reception on 0121 568 4390 Our team is working hard to resolve the issue and restore full service as soon as possible. We apologise for any inconvenience and appreciate your patience. Thank you for your understanding. Sincerely, Darlaston Health Care

PPG New Members Invitation

PPG new members invitation Our Patient Participation Group (PPG) are looking for new members to join! The meetings are every 3-4 months (via. Zoom at present) with our practice management team. It offers the opportunity for your ideas about how patient services could be improved and to hear about Darlaston Health Care’s updates and progress. If you are interested please email: Clinicalinfo.y00278@nhs.net (with the subject heading PPG)

Online Triage Appointments

We are pleased to offer a new online booking triage system - https://florey.accurx.com/p/y00278 This is available for booking all appointments and will be triaged by trained staff. This is currently available between the hours of 8am and 10am.